Privacy Policy – Snuggle Lifestyle Co.

At Snuggle Lifestyle Co., your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, products, and services (“Services”). By using our Services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information depending on how you interact with us:

Contact Information: Name, billing/shipping address, phone number, and email address
Payment Information: Card details, payment method, transaction data, and billing information
Account Details: Username, password, preferences, and account settings
Transaction Data: Products viewed, added to cart/wishlist, purchased, returned, or exchanged
Communication Data: Information you share when contacting customer support
Device & Usage Data: IP address, browser type, device information, and how you interact with our website

2. How We Collect Your Information

We collect your information through:

Direct interactions: When you create an account, place an order, or contact us
Automated technologies: Cookies and similar tools when you browse our website
Service providers: Third parties who support our operations (e.g., payment processing, analytics)
Partners & third parties: Marketing or technology partners

3. How We Use Your Information

We use your personal information to:

Provide & Improve Services: Process orders, manage accounts, deliver products, and personalize your shopping experience
Marketing & Promotions: Send offers, updates, and personalized ads (you can opt out anytime)
Security & Fraud Prevention: Protect your account and detect suspicious activity
Customer Support: Respond to queries and maintain communication
Legal Compliance: Meet legal obligations and enforce our policies

4. Sharing Your Information

We may share your information in the following situations:

With service providers (e.g., payment processors, logistics, IT support)
With marketing partners for advertising and promotional purposes
With Shopify, which powers our store and helps us operate efficiently
When required by law or legal processes
During business transfers (e.g., mergers or restructuring)
With your consent or direction

5. Shopify Integration

Our store is powered by Shopify, which processes certain personal information to enable and improve our Services. Your data may be transferred and processed globally as part of Shopify’s infrastructure. For more details, please refer to Shopify’s Privacy Policy.

6. Third-Party Links

Our website may include links to third-party platforms. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing any information.

7. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals below the legal age in their jurisdiction. If such data is identified, it will be deleted promptly upon request.

8. Data Security & Retention

We take reasonable measures to protect your personal information. However, no system is completely secure.

We retain your information only as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes and enforce policies

9. Your Rights & Choices

Depending on applicable laws, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete data
Request deletion of your personal information
Request data portability
Opt out of marketing communications at any time

To exercise your rights, please contact us using the details below.

10. Complaints

If you have concerns about how we handle your data, please reach out to us. You may also have the right to lodge a complaint with your local data protection authority.